Keval Joshi

Temenos Operations Team Lead at BCM Global, Ireland 03/2022 - Present

​

Operations Analyst at BCM Global, Ireland 01/2021 - 03/2022

• Supported the clients for the financial instruments, complex queries, missing calculations.

• Collaborated with DevOps, Developers, and business teams to assist clients with the system configurations with 99.9% SLA's.

• Achieved operational excellence in administering defined procedures, collected, analysed, and produced JSON data in Temenos T24 to report for application issues and actions required.

• Supported the client's queries and collaborated across the team for Application testing, configuration, and troubleshooting after system implementations.

• Executed the processing of operational transactions and assisted in data management, processing, reconciliation, reporting, problem-solving to ensure the accuracy and quality of completed transaction tasks in temenos with zero error.

• Efficiently running Production / Staging / Project COBs and managing the temenos environments with 100% uptime.

• Implemented different temenos versions to support new functions, API, UAT testing, and integration of new/existing environments for business use.

Key Achievements: 1. Resolved the client’s issues in real-time in the production environment while working remotely. 2. Collaborated with cross-functional team and resolved client’s issues with the highest SLAs.

Blockchain Developer Volunteer, Doingud(Start-Up) 08/2020-01/2021
 

• Brainstormed and assisted clients in application development for implementing the new tools and technology in Blockchain.

• Worked remotely with subject matter experts, project stakeholders, management, and colleagues to standardise the implementation and documentation.

• Pioneered to develop Proofs of Concepts and assisted in designing and developing a smart contract.

• Created the initial user evaluation and analysed for starting the research process with the clients to resolve the issues.

Data Scientist, Aussizz India Pvt. Ltd, India (Start-Up) 04/2017-10/2017
 

• Assisted in developing data mining for PDF documents using the Optical character recognition technique into an Excel spreadsheet from the database, which reduced the manual extraction and saved time by 50%.

• Implemented the entire client’s datasets with the consent, which are significant data points, created and queried in the MySQL database, extracted the data to develop a compliant relational data model.

• Researched, documented and applied different machine learning algorithms on large datasets to predict the critical data point parameters, which helped identify the target using Python.

• Monitored, diagnosed, and summarised application issues, escalated to subject expert, collaborated with the development and management to resolve the client’s case.

• Researched and processed data for customer acquisition and business penetration worldwide with the highest accuracy of 95% of the client's trust.

• Analysed the clients' text responses using the NLP for better feedback of the newly launched product and used the customer feedback for brand valuation with continuous communication in a loop.

​

Key Achievements: 1. Pioneered implemented the AI-based application to reduce the marketing cost and increase customer acquisition for an AI-driven product, a global platform. 2. Managed the product development using Jira and continuous client communications as feedback which improved the existing product pipeline and the functionality of the tools resulted in reduced data processing time by 50%.

Data Intern, S&P Global Market Intelligencer, India 02/2016 - 02/2017
 

• Experienced in client-facing in the American insurance market for data management and accomplished the highest daily tasks completed in data reconciliation with 100% accuracy.

• Substantial client interactions and with the project managers, Analysts, DevOps teams to implement data auditing with clients' needs with the highest accuracy results into Excel report to the clients for Sign Off.

• Researched and documented the data point using data analysis tools for output such as rates, which helped correct the critical data point in the system.

• Achieved the highest accuracy for text extraction from JSON format files using internal tools and Excel, reducing the manual extraction time for data mining.

​

Key Achievements: 1. Increases the data process efficiency for the audit business using Excel and fulfils the Client’s needs. 2. Wrote and queried SQL with internal tools to improve efficiency. 3. Achieved certifications in Data management, Analytics, SQL, and Associate Data Architect.